Work Order Management
Any department opens a job, the right team sees it at once and handles it from Telegram.
+ 20% VAT
Yearly: €590
Setup: €150 (one-off)
Hotel work order system: every department opens jobs for Engineering, IT and Housekeeping, with a live board, target times, QR labels and Telegram buttons.
Work Order Management brings every maintenance and service request in the hotel into one flow. Front office, housekeeping or the kitchen — anyone opens a job in a few taps. When the QR labels on rooms, public areas and equipment are scanned, the room number and location are filled in automatically.
The job appears instantly on the department’s live board and in Telegram. The technician taps “Take it” in the message, taps “Done” when finished and writes the resolution note — without walking back to a desk. Every job has a target time; the supervisor is warned when it is exceeded.
Jobs can also be opened automatically from events such as a temperature alarm, a disconnected sensor or a guest complaint received on WhatsApp. Reports show times by department, room and category, and the rooms with the most issues.
What does Work Order Management do?
Live board
Open, taken and finished jobs per department on one screen, with a sound alert.
Open jobs with QR labels
Scanning a room, area or equipment label fills in the location.
Telegram buttons
The team takes, finishes and documents jobs right from Telegram.
Target times & alerts
Target time per category; overdue jobs are reported to the supervisor.
Automatic work orders
Jobs opened from temperature alarms, offline sensors, WhatsApp complaints and toner anomalies.
Reports & room map
Times by department, category and room; the rooms with the most issues.
Work Order Management is also included in these packages
Starter
Four core modules that bring order to your IT and engineering teams’ daily work.
- Included modules
- Printer Monitoring
- Toner & Supplies Tracking
- IT Helpdesk & Asset Tracking
- Work Order Management
- Also
- Unlimited users
- Fine-grained permissions & audit log
- Telegram and e-mail notifications
- Remote setup and training
Hotel Operations
Bring IT, engineering, security, staff, minibar and guest relations together in one panel.
- Included modules
- Printer Monitoring
- Toner & Supplies Tracking
- IT Helpdesk & Asset Tracking
- Work Order Management
- Staff Attendance & Shift Planning
- Security Management
- Guest Relations
- Temperature & Humidity Monitoring
- Minibar Tracking
- Also
- Everything in Starter
- Attendance kiosk setup
- Department dashboards
- On-site setup and training
- Priority support
Enterprise
Every hotel module, the AI WhatsApp concierge and custom development.
- Included modules
- Printer Monitoring
- Toner & Supplies Tracking
- IT Helpdesk & Asset Tracking
- Work Order Management
- Staff Attendance & Shift Planning
- Security Management
- Guest Relations
- Temperature & Humidity Monitoring
- Minibar Tracking
- AI WhatsApp Concierge
- Info TV
- Quality Centre
- Telecom Line & Bill Tracking
- Also
- Everything in Hotel Operations
- AI-powered WhatsApp concierge
- Multi-property (hotel group) setup
- Integrations with RMOS and other systems
- Custom development hours included
Frequently asked questions
Does the staff need to install an app?
Which departments can receive jobs?
Can our old requests be imported?
Who prepares the QR labels?
Modules that work well together
Security Management
Security software for gate logs, staff shuttles, incident reports and fleet management with smart mileage checks.
Temperature & Humidity Monitoring
Temperature and humidity monitoring that watches cold rooms, fridges and server rooms 24/7 and raises an alarm when a limit is crossed.
Minibar Tracking
Minibar tracking on tablets: PMS departure list, front desk and WhatsApp requests, Wi-Fi location checks and block assignments.
Get information and pricing for Work Order Management
Message us on WhatsApp, send an e-mail or fill in the form — we reply the same day.