Guest Relations
Every guest comment reaches the right department at the right moment.
+ 20% VAT
Yearly: €390
Setup: €150 (one-off)
Guest contact records with department routing, QR à la carte menus and à la carte restaurant reservations in one module.
Guest Relations brings the whole guest relations workflow together. Guest contact records are assigned to departments; each department writes only its own answer, and reminders go out for unanswered ones. Reports can be exported as PDF.
In the à la carte section your restaurants’ menus open on the guest’s phone with a QR code; the reservation screen checks table plan, capacity, opening hours and per-room limits automatically. When a room number is typed, guest details come from the PMS (RMOS).
What does Guest Relations do?
Guest contact
Guest conversations, comments and complaints tracked per department.
Department routing
Records are assigned to departments with reminders for unanswered ones.
QR à la carte menu
Multilingual, illustrated restaurant menus on the guest’s phone.
À la carte reservations
Table plan, table combining suggestions, capacity and room limits.
PMS integration
Guest name and party size come from the room number (RMOS).
Reports
Daily and periodic guest contact reports as PDF.
Guest Relations is also included in these packages
Hotel Operations
Bring IT, engineering, security, staff, minibar and guest relations together in one panel.
- Included modules
- Printer Monitoring
- Toner & Supplies Tracking
- IT Helpdesk & Asset Tracking
- Work Order Management
- Staff Attendance & Shift Planning
- Security Management
- Guest Relations
- Temperature & Humidity Monitoring
- Minibar Tracking
- Also
- Everything in Starter
- Attendance kiosk setup
- Department dashboards
- On-site setup and training
- Priority support
Enterprise
Every hotel module, the AI WhatsApp concierge and custom development.
- Included modules
- Printer Monitoring
- Toner & Supplies Tracking
- IT Helpdesk & Asset Tracking
- Work Order Management
- Staff Attendance & Shift Planning
- Security Management
- Guest Relations
- Temperature & Humidity Monitoring
- Minibar Tracking
- AI WhatsApp Concierge
- Info TV
- Quality Centre
- Telecom Line & Bill Tracking
- Also
- Everything in Hotel Operations
- AI-powered WhatsApp concierge
- Multi-property (hotel group) setup
- Integrations with RMOS and other systems
- Custom development hours included
Frequently asked questions
Does it work without RMOS?
In how many languages can the QR menu be?
Do departments see each other’s records?
What happens with overlapping reservations?
Modules that work well together
AI WhatsApp Concierge
AI-powered WhatsApp concierge that answers guests in their own language using your hotel information, routes requests to departments and runs surveys.
Info TV
Digital signage for hotel screens: slides, today’s entertainment programme, scrolling announcements, clock and weather, updated instantly from the panel.
Printer Monitoring
Printer monitoring software that collects toner levels, page counts and error states from every network printer and warns you before toner runs out.
Get information and pricing for Guest Relations
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