IT Helpdesk & Asset Tracking
No IT request gets lost — who solved what, when and how is always on record.
+ 20% VAT
Yearly: €290
Setup: €100 (one-off)
IT helpdesk and asset management: departments report issues, IT follows them on a live board, and every device assignment is tracked.
With IT Helpdesk every department can report a problem to IT in one tap; the request lands instantly on IT’s live board together with its photo. Waiting time is shown in colours and a sound alert plays for new requests.
Solved issues are kept in the history, so you can see which device fails most often and how many requests each department opens. In asset management you track who holds each computer, phone or tablet, along with its transfer and repair history.
What does IT Helpdesk & Asset Tracking do?
Live helpdesk board
New requests appear within seconds; waiting time shown in colours.
“Report to IT”
Any user opens a request with subject, description and photo, and follows it by chat.
Asset management
Who holds each device, its transfers and repair history on one card.
Issue history
Every solved request is kept with its resolution note and time, searchable.
Reports
Requests and resolution times by department, device and technician.
Permissions & audit log
You decide who sees and who closes requests; every action is logged.
IT Helpdesk & Asset Tracking is also included in these packages
Starter
Four core modules that bring order to your IT and engineering teams’ daily work.
- Included modules
- Printer Monitoring
- Toner & Supplies Tracking
- IT Helpdesk & Asset Tracking
- Work Order Management
- Also
- Unlimited users
- Fine-grained permissions & audit log
- Telegram and e-mail notifications
- Remote setup and training
Hotel Operations
Bring IT, engineering, security, staff, minibar and guest relations together in one panel.
- Included modules
- Printer Monitoring
- Toner & Supplies Tracking
- IT Helpdesk & Asset Tracking
- Work Order Management
- Staff Attendance & Shift Planning
- Security Management
- Guest Relations
- Temperature & Humidity Monitoring
- Minibar Tracking
- Also
- Everything in Starter
- Attendance kiosk setup
- Department dashboards
- On-site setup and training
- Priority support
Enterprise
Every hotel module, the AI WhatsApp concierge and custom development.
- Included modules
- Printer Monitoring
- Toner & Supplies Tracking
- IT Helpdesk & Asset Tracking
- Work Order Management
- Staff Attendance & Shift Planning
- Security Management
- Guest Relations
- Temperature & Humidity Monitoring
- Minibar Tracking
- AI WhatsApp Concierge
- Info TV
- Quality Centre
- Telecom Line & Bill Tracking
- Also
- Everything in Hotel Operations
- AI-powered WhatsApp concierge
- Multi-property (hotel group) setup
- Integrations with RMOS and other systems
- Custom development hours included
Frequently asked questions
Do department users need to install anything?
How do I know when a request is opened?
Can we import our existing asset list?
Can a request be reopened if the problem continues?
Modules that work well together
Printer Monitoring
Printer monitoring software that collects toner levels, page counts and error states from every network printer and warns you before toner runs out.
Toner & Supplies Tracking
Toner tracking software for the stockroom: issues to departments, refill-vendor deliveries, empty cartridge returns, monthly reconciliation and low-stock alerts.
Work Order Management
Hotel work order system: every department opens jobs for Engineering, IT and Housekeeping, with a live board, target times, QR labels and Telegram buttons.
Get information and pricing for IT Helpdesk & Asset Tracking
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